Shipping Policy – PawStore.in

Last Updated: May 2026

At PawStore.in, we aim to deliver your pet’s favorite products quickly, safely, and reliably. Please read our shipping policy carefully before placing your order.

Order Processing

Orders are usually processed within 12–24 hours after confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
Customized or bulk orders may require additional processing time.

Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.

Same Day Delivery – NCR 🚚⚡

We offer Same Day Delivery across selected areas in Delhi NCR for eligible products.

Same Day Delivery Conditions:

Available in selected NCR pincodes only
Orders must be placed before the daily cutoff time
Available subject to product availability and delivery partner serviceability

Applicable Areas:

Delhi
Gurgaon / Gurugram
Noida
Ghaziabad
Faridabad
Selected nearby NCR regions

Orders placed after the cutoff time may be delivered the next business day. Same-day delivery availability may vary during high-demand periods, weather disruptions, or holidays.

Standard Delivery Timeline

Within NCR:

0–2 business days

Rest of India:

3–7 business days

Remote locations may require additional delivery time depending on courier service availability.

Shipping Charges

Shipping charges are calculated at checkout based on:
- Delivery location
- Product weight
- Delivery speed selected

Free shipping offers, if applicable, will be clearly displayed during checkout or promotions.

Packaging

All products are packed securely to ensure safe delivery and product hygiene.

Fragile products are shipped using additional protective packaging to minimize transit damage.

Damaged / Missing / Incorrect Orders

If you receive a damaged, missing, or incorrect product:

Contact us within 48 hours of delivery
Share:
- Clear images/videos
- Unboxing video (mandatory)
- Order ID

Eligible cases may receive:

Replacement
Store credit
Refund (as applicable)

Claims without proper unboxing proof may not be approved.

Delivery Delays

While we strive for timely deliveries, delays may occur due to:

Weather conditions
Courier partner delays
Public holidays
Incorrect shipping details
High order volumes

PawStore.in is not liable for delays caused by third-party logistics providers. However, we will always assist in tracking and resolving shipment issues.